Support

We provide honest recommendations and offer suitable end-to-end IT solutions to assist our Business Associates resolve their constantly changing IT needs. We also provide tailored support, meeting our clients' unique needs. We aim to increase the IT systems reliability, minimize network incidents and reduce the need for expensive one-off fixes.

Our Support

AEL MSP Client Portal.

The client portal to submit support tickets and to provide quick resolutions to common troubleshooting issues and to assist with “how to” guidelines through the Knowledge Base repository with Frequently Asked Questions, Tips and Tricks.

Client Portal

Technology Consulting.

Organizations have their specific IT requirements for their unique business operations. We provide personalized advice to organizations on how best to use information Technology (IT) in achieving their business objectives. We assess any current technology and any issues caused by current technology and provide honest advice as to which current technology is still relevant and which technology solution is required to maximize performance and productivity. Our team is highly skilled and we offer highly competitive rates. Our consulting services range from; Advise (Hardware and Software); IT Infrastructure Design; Data Management protocols and BIM Collaboration Systems.

Hardware Maintenance.

Maintaining hardware helps extend the computer's lifespan and keeps the system functioning smoothly, minimizing wear and tear. We provide preventive and remedial services that physically clean, repair or optimize hardware. It includes removal of accumulated dust on internal components, fans and heat sinks avoiding extreme temperatures to the CPU and other microprocessors, replace faulty components and schedule hardware maintenance tools for optimization.

Software and Network Maintenance.

We provide routine maintenance to the operating system to keep it in good running condition. It includes optimization, error correction, deletion of discarded features, enhancement of existing features, hard drives management and installation of latest updates and drivers. Its main purpose is to modify and update software applications to correct faults and to improve the system's overall performance. We also setup and maintain the PC networking making sure access to network resources runs smoothly.

Bulk Installation Rollouts.

We assist our clients with major deployment services. We facilitate bulk installations by using pre-installed templates to speed up PC bulk rollouts. The templates are customized to the clients' requirements and can be categorized by department or operator requirements.

IT Infrastructure Documentation.

Documenting your IT Infrastructure is important. Documentation keeps track of all your IT information. We discover the infrastructure and provide an inventory of your hardware and software consolidating the information into one repository. The documentation includes servers, computers and network attached appliances' details, IP address allocation record, software licensing details and passwords.

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